Business Process Management

iLeads stands out as a rapidly expanding provider of Business Process Management (BPM) Services within the country. As a homegrown entity, we exclusively cater to the domestic market, leveraging our specialisation in comprehending the unique needs of all clients. Distinguished by an innovative and distinctive approach, iLeads, as a startup, sets itself apart from others in the dynamic business process management landscape. Our methodology is unique, offering a fresh perspective in a market characterised by constant change. Contrary to being a conventional call centre, iLeads transcends traditional roles by delivering a comprehensive suite of business support services. Our commitment lies in enabling your business to thrive and operate seamlessly, freeing you from the complexities of AUXILIARY aspects.

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Years Of
experience

Discover the journey that has shaped us into the company we are today. Explore our proud history & evolution.

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(sq.ft.) Workspace Area

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Uptime

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Solutions

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Cities

How We’ve Grown, Innovated, and Transformed Over the Years

Our Company's Evolution

From humble beginnings to a trusted industry leader, our journey reflects growth, innovation, and resilience. Over the years, we have embraced change, expanded our expertise, and consistently delivered value to our clients while staying true to our core principles.

2025
  • Stay Tuned for More Updates!

2024
  • Expanded to 2,500+ employees across multiple locations.

  • Collaborated on 8+ major government projects.

  • Opened two new offices in Noida and Mumbai to strengthen operations and client reach.

  • Focused on seamless processes, technology integration, and improved customer experience.

2023
  • Added 10 new clients.

  • Opened offices in Gurgaon & Bangalore

  • Acquired a 500-seater BPO in Gurgaon

2022
  • iLeads grows to 2000+ employees.

  • We Begin a new E-governance department

  • iLeads add to new center

  • E-satisfaction survey.

2021
  • ISO 27001:2019 Certification.

  • Expansion & growth, team size reaches 788 happy employees

  • The Second Office has been added.

2020
  • Expanded operations & grew to a strong team of 375.

  • Confederation of Indian Industry Recognizes Heads.

2019
  • ISO 9001:2015 Certification

  • Grew to 240 team members.

  • Udyog Aadhar

  • Recognized by startup India & startup Uttarakhand

  • Recognized by the Department of Promotion of Industry & Internal Trade.

2018
  • iLeads becomes a Private Limited Company.

  • We move into a 25000 sq. ft. multi-story building.

2017
  • Company Grows to over 120 Employees.

What Our Clients Say

Client Testimonials

Explore what our clients have to say about their experiences with us. Discover how our services have helped their businesses thrive & why they continue to choose us as their trusted partner.

We've been partnering with iLeads Auxiliary Services Private Limited Call Centre Business for over a year now, and the experience has been fantastic. Their team is incredibly responsive, proactive, and skilled in handling customer support and Telesales. They've played a pivotal role in enhancing our customer service standards, and we look forward to continuing our successful collaboration.

Frank Alexander

Rhea Healthcare Pvt Ltd - Motherhood

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iLeads Auxiliary Services Pvt Ltd, a distinguished collection call center in Dehradun, has been partnering with us for over three years now. iLeads has employed over 85 dedicated staff members to deliver top-notch services for us. With a PAN India presence and ISO 27001:2013 certification, their streamlined processes and robust escalation metrics ensures optimal performance. Employee stability is a key strength, making iLeads one of Dehradun's esteemed organizations.

Bajaj Finance Limited

Bajaj Finance Limited

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iLeads

iLeads head office started in Dehradun, Uttarakhand in March 2010 as proprietary ownership and became private limited in March 2018, it eventually spread across India at various locations. It quickly emerged as a dynamic hub of operations and excellence. Over a period of time, the center has expanded to handle 15+ processes across diverse functions, supported by a strong and growing workforce of 1250+ employees. With a focus on performance, innovation, and client satisfaction, Ileads Dehradun continues to strengthen its presence as a key contributor to the organization’s overall growth story.