Case Study: Company XXX (An E-Commerce Company) - Driving Growth and Efficiency in Customer Service Operations
This Company, is one of India's largest e-commerce platforms, partnered with iLeads to enhance its customer service operations. With a vision to create a reliable and seamless commerce ecosystem, the Company sought to improve customer experiences and streamline its processes.
Case Study: Company XXX (A Financial Institution Company) - Revolutionizing Customer Support with iLeads Auxiliary Services Pvt. Ltd.
iLeads has emerged as a dominant player, catering to 80% of the volume in the Inbound Call (IBC) segment. This achievement underscores the company's ability to efficiently manage and handle a large volume of incoming calls, showcasing its expertise in customer service.
Case Study: Company XXX (An Online Retailer Company) - Enhancing E-Commerce Services and Market Share
This Company is a leading e-commerce company that provides business-to-business (B2B) and customer-to-customer (C2C) sales services through a web portal. With an aggregate of 32.5 Crores, 55.2 Crores, and 72.3 Crores visits in Fiscal Year 2017, 2018, and 2019 respectively, the Company has established itself as a major player in the Indian e-commerce market.
Case Study: Company XXX (An Insurance Company)
This case study highlights iLeads' successful partnership with a life insurance company, showcasing their innovative solutions and strategic approach that led to significant improvements in sales, retention, and operational efficiency.
Case Study: Company XXX (A BFSI/ NBFC Company) - Enhancing Collection Efficiency and Client Satisfaction
A BFSI/NBFC Company, a prominent player in the BFSI/NBFC sector, is a subsidiary of Company XXX Holdings & Investment Limited. With a diverse product portfolio exceeding 100 products across 40 verticals, this Company prides itself on its mantra of 'Do More, Earn More'. The Company emphasizes rewarding and recognizing its employees and partners, fostering a culture of excellence.
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iLeads head office started in Dehradun, Uttarakhand in March 2010 as proprietary ownership and became private limited in March 2018, it eventually spread across India at various locations. It quickly emerged as a dynamic hub of operations and excellence. Over a period of time, the center has expanded to handle 15+ processes across diverse functions, supported by a strong and growing workforce of 1250+ employees. With a focus on performance, innovation, and client satisfaction, Ileads Dehradun continues to strengthen its presence as a key contributor to the organization’s overall growth story.
