© iLeads 2025 | All Rights Reserved
A BFSI/NBFC Company, a prominent player in the BFSI/NBFC sector, is a subsidiary of Company XXX Holdings & Investment Limited. With a diverse product portfolio exceeding 100 products across 40 verticals, this Company prides itself on its mantra of "Do More, Earn More." The Company emphasizes rewarding and recognizing its employees and partners, fostering a culture of excellence.
This Company sought to improve its outbound services, particularly in the areas of current due and debt collection calls, customer satisfaction, and follow-up calls. Despite a countrywide presence and partnerships with leading firms and manufacturers, the Company aimed to enhance its collection efficiency and client acquisition processes.
iLeads implemented various solutions, including online sales by advisors, automation in call monitoring, hiring and coaching, and incentivizing agents based on performance. These strategies aimed to improve lead conversion, increase sales, and boost employee retention.
The scope of service for this Company included outbound calling, current due collection, debt collection, customer satisfaction, and follow-up calls. The key metrics for outbound operations encompassed data allocation versus conversion, call answering rates, collection achievement percentage, call quality, customer satisfaction, login hours, and talk time.
Through our collaborative efforts, this Company experienced significant improvements in its collection efficiency and client satisfaction levels. The pre-due date collection rate increased by a substantial percentage, while the collection rate for 00-30 days also saw a notable improvement. Additionally, the debt collection rate showed positive growth, indicating a reduction in outstanding debts and an increase in cash flow for the Company.
By leveraging our expertise in outbound operations and debt collection management, we helped this Company achieve its objectives of enhancing collection efficiency and client satisfaction. Our tailored solutions, combined with a focus on meeting key metrics and delivering results, contributed to the overall success of the project.
© iLeads 2025 | All Rights Reserved
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iLeads head office started in Dehradun, Uttarakhand in March 2010 as proprietary ownership and became private limited in March 2018, it eventually spread across India at various locations. It quickly emerged as a dynamic hub of operations and excellence. Over a period of time, the center has expanded to handle 15+ processes across diverse functions, supported by a strong and growing workforce of 1250+ employees. With a focus on performance, innovation, and client satisfaction, Ileads Dehradun continues to strengthen its presence as a key contributor to the organization’s overall growth story.
