An Insurance Company

Case Study: Company XXX (An Insurance Company)
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Introduction

This case study highlights iLeads' successful partnership with a life insurance company, showcasing their innovative solutions and strategic approach that led to significant improvements in sales, retention, and operational efficiency.

Client Overview:

The client, a leading life insurance provider, faced challenges in lead conversion, data management, and employee retention. They partnered with iLeads to enhance their online sales process, improve conversion rates, and streamline operations.

iLeads' Solutions:

iLeads implemented various solutions, including online sales by advisors, automation in call monitoring, hiring and coaching, and incentivizing agents based on performance. These strategies aimed to improve lead conversion, increase sales, and boost employee retention.

Results Achieved:

  • Higher conversion rates, with a significant increase in sales versus issuance
  • Improved sales per month and average ticket size, leading to enhanced revenue.
  • Higher employee retention and productivity, with daily productivity tracking and skill-based agent mapping.
  • Enhanced customer experience and satisfaction, demonstrated by improved contactability and lead conversion rate
  • Process Excellence & Process Transformation

iLeads and Company XXX Base Camp Achievements:

  • Conversion Rate Increase: Achieved a conversion rate increase from 35% to 65%
  • Sales Growth: Recorded a steady growth in sales per month, from 31,151,212 units in June to 44,408,948 units in November.
  • Revenue Enhancement: Average ticket size increased from 31,353 to 36,454.
  • Employee Retention: Achieved an average employee retention rate of 85%.

Extended Conclusion:

iLeads' strategic approach and innovative solutions have had a transformative impact on the client's business. By implementing smart coaching plans, automation tools, and targeted lead generation strategies, iLeads has significantly improved the client's sales performance, employee retention, and customer satisfaction. Overall, iLeads has provided exceptional support to the client, driving growth and operational excellence in the competitive life insurance market.

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iLeads

iLeads head office started in Dehradun, Uttarakhand in March 2010 as proprietary ownership and became private limited in March 2018, it eventually spread across India at various locations. It quickly emerged as a dynamic hub of operations and excellence. Over a period of time, the center has expanded to handle 15+ processes across diverse functions, supported by a strong and growing workforce of 1250+ employees. With a focus on performance, innovation, and client satisfaction, Ileads Dehradun continues to strengthen its presence as a key contributor to the organization’s overall growth story.