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Introduction Begaluru Site

iLeads Bangalore, inaugurated in August 2023, has quickly emerged as a dynamic hub of operations and excellence. In a short span of time, the center has expanded to handle 10+ processes across diverse functions, supported by a strong and growing workforce of 450+ employees. With a focus on performance, innovation, and client satisfaction, Ileads Bangalore continues to strengthen its presence as a key contributor to the organization’s overall growth story.

Ileads Bangalore was inaugurated

From humble beginnings to a trusted industry leader, our journey reflects growth, innovation, and resilience. Over the years, we have embraced change, expanded our expertise, and consistently delivered value to our clients while staying true to our core principles.

2025
July
  • Acko extended their outsourcing with Backup process by name “Parts Manager” with 12 FTEs.

2025
June
  • Acko General Insurance with Ileads Partnership gave ramp up of 200 seats at Bangalore location where current billable count is 265 by September 2025.

2025
May
  • Started Cars24 C2B Business with 20 seats where we coordinated with dealers for used cars.

2025
March
  • Credgenics collection business started with 20 seats and currently at 40 Billable FTEs.

2025
Jaunary
  • Started 99 Acres process with 6 seats and currently at 9 Billable FTEs.

2024
December
  • Estailo - Fashion Brand of The Guardian Group started their Sales & Customer Support with 9 Billable FTEs.

2024
September
  • First International Business - Noon from Emaar Group started their customer support for Minutes, Core & Food with 15 FTEs and currently at 100 Billable FTEs.

2024
May
  • TVS Credit started their operations at Bangalore with 15 Seats and currently at 25 Billable FTEs.

2024
April
  • PVR Vernacular LOB of Gurgaon started at Bangalore with 12 FTEs.

2024
january
  • INDKAL - authorized partner for Acer, Black n Decker & Wobble started their Customer Service with 30 FTEs and currently at 50 Billable FTEs.

  • Visithealth started its operations with 15 FTEs for their appointment booking.

2023
December
  • Started Sodexo Meal Benefit Gift Card Process with 10 FTEs at Bangalore and currently running successfully with 12 FTEs.

  • NU (Arzoo) started their Home Appliance Customer Service with 10 FTEs at Bangalore.

2023
November
  • Acko General Insurance with Ileads Partnership started their Sales with 15 seats and currently at 100 FTEs and extended their Operations in Noida with 70 Billable FTEs.

2023
September
  • Snapdeal Vernacular LOB of Dehradun started with 15 seats and currently at 25 Billable FTEs.

2023
August
  • Started Motherhood process with 20 seats and currently at 68 Billable FTEs.

Bengaluru - Inaugration of Second Site

We are proud to announce the inauguration of our new site in October 2024. This state-of-the-art facility is designed to support our growing operations and provide a productive and collaborative work environment.

Training and Conference Room Facilities:

Our facility includes modern, fully equipped spaces designed to support learning, collaboration, and strategic discussions:

  • Training Room: A well-equipped space designed to foster learning, skill development, and collaboration. Our training room offers modern facilities, flexible seating arrangements, and advanced audio-visual support — making it ideal for workshops, seminars, and team training sessions.
    • Capacity: 25 seats.

    • Equipment: A high-quality projector for presentations and interactive sessions.

    • Laptops: Provided for hands-on practice during training programs, ensuring a comprehensive learning experience.

  • Conference Room: A modern, professional space built for impactful discussions and decision-making. Our conference room is equipped with state-of-the-art technology, comfortable seating, and a collaborative environment — perfect for board meetings, client interactions, and strategic sessions.
    • Capacity: 12 seats.

    • Purpose: A professional space ideal for team meetings, client discussions, and strategic planning sessions.

Bengaluru - Reception

A modern training and conference room in Dehradun, designed to foster collaboration and learning. Equipped with state-of-the-art technology, ergonomic seating, and flexible layouts, it provides an ideal environment for workshops, meetings, and seminars. The space is thoughtfully designed to enhance productivity and creativity, making it perfect for corporate events and educational sessions.

Reception Floors:

To ensure a safe, secure, and organized environment, Reception has the following guidelines:

    • Visitor Registration: All visitors are required to register at the security desk upon arrival.

    • Biometric Access: Employees must use the biometric system to enter and exit the premises.

    • Interview Cabins: Designated seating is available for interview candidates in the reception area. Please wait here until called for your interview.

    • Restricted Areas: Access to the production floor and storeroom is strictly limited to authorized personnel.

Bengaluru - Training & Conference Room

A modern training and conference room in Dehradun, designed to foster collaboration and learning. Equipped with state-of-the-art technology, ergonomic seating, and flexible layouts, it provides an ideal environment for workshops, meetings, and seminars. The space is thoughtfully designed to enhance productivity and creativity, making it perfect for corporate events and educational sessions.

Training and Conference Room Facilities:

Our facility includes modern, fully equipped spaces designed to support learning, collaboration, and strategic discussions:

  • Training Room: A well-equipped space designed to foster learning, skill development, and collaboration. Our training room offers modern facilities, flexible seating arrangements, and advanced audio-visual support — making it ideal for workshops, seminars, and team training sessions.
    • Capacity: 25 seats.

    • Equipment: A high-quality projector for presentations and interactive sessions.

    • Laptops: Provided for hands-on practice during training programs, ensuring a comprehensive learning experience.

  • Conference Room: A modern, professional space built for impactful discussions and decision-making. Our conference room is equipped with state-of-the-art technology, comfortable seating, and a collaborative environment — perfect for board meetings, client interactions, and strategic sessions.
    • Capacity: 12 seats.

    • Purpose: A professional space ideal for team meetings, client discussions, and strategic planning sessions.

Bengaluru - Production Floor

A modern training and conference room in Dehradun, designed to foster collaboration and learning. Equipped with state-of-the-art technology, ergonomic seating, and flexible layouts, it provides an ideal environment for workshops, meetings, and seminars. The space is thoughtfully designed to enhance productivity and creativity, making it perfect for corporate events and educational sessions.

Production Floors:

Our state-of-the-art production floors are designed to maximize efficiency and accommodate business needs with the following layout

  • First Floor - Maruti Chambers
    • Seating Capacity: 251 seats.

    • Seat Dimensions: 3x2 layout, offering a spacious and comfortable workspace for employees.

  • Fourth Floor - Maruti Chambers 2:
    • Seating Capacity: 422 seats.

    • Seat Dimensions:
      1: 103 seats with a 4x3 layout for larger workstations.
      2: 319 seats with a 2x2 layout for optimized workspace allocation.

Additional Features:

    • All systems are fully configured to meet specific business requirements.

    • Wi-Fi connectivity is available across the floors, ensuring seamless access to digital resources.

These facilities are designed to create a productive and tech-enabled working environment for our team.

Bengaluru - Server Room

Our state-of-the-art server room is designed to ensure maximum uptime, security, and performance. Equipped with advanced infrastructure, climate control, and redundant power backup, it provides a reliable environment for data hosting and critical business operations. With 24/7 monitoring and strict security protocols, we ensure your information remains protected and accessible at all times.

Advanced Server Room Infrastructure:

Our server room is equipped with cutting-edge technology to ensure seamless operations, robust security, and high availability. Key features include:

    • Sophos XGS Firewall: Providing advanced network protection and threat management for enhanced security.

    • Cisco L2 & L3 Switches: Enabling efficient and reliable network performance with Layer 2 and Layer 3 switching capabilities.

    • Redundant Internet Lines: Sourced from multiple providers to ensure uninterrupted connectivity and minimize downtime.

    • P2P & IPSEC Connectivity: Facilitating secure and reliable communication between sites, ensuring business continuity (BCP).

    • Redundant SIP Lines: Procured from different providers for fail-safe communication channels.

    • Dell Servers with RAID Configuration: Ensuring data integrity and redundancy for critical operations.

This robust infrastructure reflects our commitment to maintaining a secure, efficient, and resilient IT environment to support business growth and operational excellence.

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iLeads

iLeads head office started in Dehradun, Uttarakhand in March 2010 as proprietary ownership and became private limited in March 2018, it eventually spread across India at various locations. It quickly emerged as a dynamic hub of operations and excellence. Over a period of time, the center has expanded to handle 15+ processes across diverse functions, supported by a strong and growing workforce of 1250+ employees. With a focus on performance, innovation, and client satisfaction, Ileads Dehradun continues to strengthen its presence as a key contributor to the organization’s overall growth story.