In today's dynamic business environment, fostering a culture of excellence is paramount for sustained success. At iLeads, we pride ourselves on embodying our core values in everything we do, from client interactions to internal operations. Let's delve into how each of our core values plays a crucial role in shaping our organizational ethos:
We focus on cost efficiency and strive daily to create a Zero Error Environment for all our customers. iLeads strongly believes in never sacrificing quality for the sake of quantity.
We value Time, and respect time constraints set by each and every one of our numerous clients. iLeads believes in delivering time-efficient and conscious results.
We ensure continuous improvement by keeping ourselves open to suggestions, receptive to feedbacks and interested in advice from all of our business partners.
We equally respect our customers, our management and our associates to create a positive and productive work environment. Equality and Respect are the foundational blocks of our company.
Honesty, Reliability, Trust and Accountability are the essential cornerstones of every organization and we make sure that our entire team follows these principles in every transaction they are a part of.
We have a strong Non-Disclosure Agreement that we get into with all our clients to maintain their privacy and focus on providing all the required value support with all our process expertise across a broad range.
iLeads is an organization where everyone works as individuals, coming together as a single and strong unit to achieve all set objectives without any compromise in quality.
We enthusiastically take responsibility for our job performance and delivery, using target setting as a tool for aggressively meeting and achieving all set goals.
iLeads will grow to be recognized as an organization that delivers high-quality services within set timelines at an affordable cost to each of our clients.
Our mission is to GROW. We allow our clients to focus their attention on their core business while we do the heavyweight lifting and deliver every vital support services necessary for their organizations to grow and expand.
We focus on cost efficiency and strive daily to create a Zero Error Environment for all our customers. iLeads strongly believes in never sacrificing quality for the sake of quantity.
We value Time, and respect time constraints set by each and every one of our numerous clients. iLeads believes in delivering time-efficient and conscious results.
We ensure continuous improvement by keeping ourselves open to suggestions, receptive to feedbacks and interested in advice from all of our business partners.
We equally respect our customers, our management and our associates to create a positive and productive work environment. Equality and Respect are the foundational blocks of our company.
Honesty, Reliability, Trust and Accountability are the essential cornerstones of every organization and we make sure that our entire team follows these principles in every transaction they are a part of.
We have a strong Non-Disclosure Agreement that we get into with all our clients to maintain their privacy and focus on providing all the required value support with all our process expertise across a broad range.
iLeads is an organization where everyone works as individuals, coming together as a single and strong unit to achieve all set objectives without any compromise in quality.
We enthusiastically take responsibility for our job performance and delivery, using target setting as a tool for aggressively meeting and achieving all set goals.
iLeads will grow to be recognized as an organization that delivers high-quality services within set timelines at an affordable cost to each of our clients.
Our mission is to GROW. We allow our clients to focus their attention on their core business while we do the heavyweight lifting and deliver every vital support services necessary for their organizations to grow and expand.
The central purpose of our organization is to permit our clients to focus their attention on their business strategies and growth, while we, at iLeads, step up and take care of all the support services that are required for a business organization to expand, at an affordable expense.
You focus on the profit making while we rescue you from the hassles of additional responsibilities. Let us simplify your workload…
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The personal portfol category includes websites or physic Your Journey Your Story
The personal portfol category includes websites or physic Your Journey Your Story
The personal portfol category includes websites or physic Your Journey Your Story
The personal portfol category includes websites or physic Your Journey Your Story
Business consulting consultants provide expert advice and guida businesses to help them improve their performance, efficiency, and organizational
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Case Study: Company XXX (An E-Commerce Company) - Driving Growth and Efficiency in Customer Service Operations
This Company, is one of India's largest e-commerce platforms, partnered with iLeads to enhance its customer service operations. With a vision to create a reliable and seamless commerce ecosystem, the Company sought to improve customer experiences and streamline its processes.
Case Study: Company XXX (A Financial Institution Company) - Revolutionizing Customer Support with iLeads Auxiliary Services Pvt. Ltd.
iLeads has emerged as a dominant player, catering to 80% of the volume in the Inbound Call (IBC) segment. This achievement underscores the company's ability to efficiently manage and handle a large volume of incoming calls, showcasing its expertise in customer service.
Case Study: Company XXX (An Online Retailer Company) - Enhancing E-Commerce Services and Market Share
This Company is a leading e-commerce company that provides business-to-business (B2B) and customer-to-customer (C2C) sales services through a web portal. With an aggregate of 32.5 Crores, 55.2 Crores, and 72.3 Crores visits in Fiscal Year 2017, 2018, and 2019 respectively, the Company has established itself as a major player in the Indian e-commerce market.
Case Study: Company XXX (An Insurance Company)
This case study highlights iLeads' successful partnership with a life insurance company, showcasing their innovative solutions and strategic approach that led to significant improvements in sales, retention, and operational efficiency.
Case Study: Company XXX (A BFSI/ NBFC Company) - Enhancing Collection Efficiency and Client Satisfaction
A BFSI/NBFC Company, a prominent player in the BFSI/NBFC sector, is a subsidiary of Company XXX Holdings & Investment Limited. With a diverse product portfolio exceeding 100 products across 40 verticals, this Company prides itself on its mantra of 'Do More, Earn More'. The Company emphasizes rewarding and recognizing its employees and partners, fostering a culture of excellence.
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iLeads head office started in Dehradun, Uttarakhand in March 2010 as proprietary ownership and became private limited in March 2018, it eventually spread across India at various locations. It quickly emerged as a dynamic hub of operations and excellence. Over a period of time, the center has expanded to handle 15+ processes across diverse functions, supported by a strong and growing workforce of 1250+ employees. With a focus on performance, innovation, and client satisfaction, Ileads Dehradun continues to strengthen its presence as a key contributor to the organization’s overall growth story.
